Exceptional Service Advisors May Lead to Higher Satisfaction with Dealer...
New-vehicle owners in the Philippines this year put more importance on personal interaction and having exceptional service advisors as a first point of contact at the dealership, according to our 2013...
View ArticleSales Satisfaction in Taiwan Remains Flat Even with Market Inducements
A majority (85%) of new-vehicle buyers in Taiwan indicated that they received discounts on price, and a higher percentage of buyers also received free accessories and extended warranties from their...
View ArticleWhat Dealers, OEMs Can Do to Offset Sluggish Market in India
Mohit Arora A slowing economy in India is creating more pressure on the country’s auto industry. In light of dimmer economic conditions, Mohit Arora, director and country manager at J.D. Power Asia...
View ArticleAugust May Be Best U.S. Retail Sales Month Since 2006
John Humphrey The robust pace of auto sales during July in the U.S. market has continued through the first half of August, according to a monthly sales forecast update from J.D. Power and strategic...
View ArticleUrban Shift Impacts India New-Vehicle Shopping Behavior
Mohit Arora During the past five years, demographic differences in India and urban shifts have been creating distinctive regional shopping behaviors as well as different regional ownership experiences...
View ArticleReliability and Price are Key Priorities for Mexico’s New-Vehicle Owners
Gerardo Gomez New-vehicle owners in Mexico say the most important reasons for choosing their car or truck are a vehicle’s durability and reliability and its purchase price, according to our 2013 Mexico...
View ArticleJ.D. Power’s King Discusses U.S. Auto Market Shifts at Joint Conference
J.D. Power’s Thomas King, senior director, Power Information Network® (PIN), recently shared insights on changes in new-vehicle demand in the U.S. market at the Standard & Poor’s/J.D. Power Auto...
View ArticleJ.D. Power Expert Profiles U.S. Auto Market Sales Trends
J.D. Power’s Deirdre Borrego, vice president, U.S. Client Services, spoke to industry participants at the October J.D. Power Automotive Marketing Roundtable in Las Vegas, NV. about the U.S. auto...
View ArticleMarketing Exec Leads Internet Site Panel in Discussing Price Transparency
Price negotiation for most consumers is often described as one of the most arduous parts of the purchase process, according to Joel Ewanick, managing partner of Global Automotive Systems, Inc. The...
View ArticleU.S. Auto Sales Climb in November as Total Pace Surpasses 16 Million Units
John Humphrey Through the first half of November 2013, sales returned to a stronger pace than in September and October—which were hampered by negative external factors, including the U.S. government...
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